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Details
Tasks & Responsibilities
- Represent the complete IT Service delivery portfolio and related agreements towards all stakeholders in Vattenfall IT and Business
- Setup and update clear delivery agreements for the business, to ensure that the current and future service level requirements of customers are identified, documented and maintained
- Monitoring changing business needs and their fulfillment and communicate these changes to correct stakeholders
- Operationally responsible for driving and coordinating escalation resolution and follow-up based on IT commitments towards the business
- Secure alignment between IT and business stakeholders by proactive follow-up
- Proactively and reactively initiate and ensure improvement initiatives in regard to all IT Services (fixed/variable) together with Vattenfall IT and Business
- Provide frequent business specific reporting (budget, satisfaction, tickets) and analysis and initiate measures to drive increased end user satisfaction
- Drive service and cost performance initiatives and ensure execution of improvement initiatives together with Business
Qualifications for the assignment
- 5+ years of experience in IT Service Delivery
- Ability to design and deliver information and presentations to all levels of an organization
- Strong financial management knowledge
- Experienced in Life Cycle Management
- Ability to own and articulate end-to-end service requirements and understand customer and business needs and understand impact on services and priorities
- Strong ability to collaborate and build long-lasting relationships and partnerships with various stakeholders across the entire Vattenfall organization and external partners
- Fluent in written and spoken Swedish (native or C2 equivalent) and English
Meritorious:
- Leadership experience in a similar role or other relevant experience
- Knowledge & proven experience in existing ITSM frameworks and related processes (e.g. ITIL, ISO 20000)
- A strong ability to bridge communications between the IT organization and its business customers
- Experience working with Business Development
- Project Management experience
- A quality- and customer driven mindset enriched with the curiosity to explore new opportunities
- An ability to orchestrate between functions and organizations in relation to service design, transition and delivery
Facts
City: Stockholm
Work Time: 100%
Start:
End:
Application deadline: October 27, 2024
Do you have questions about the assignment?
Contact person: David Erzberger
Email: david.erzberger@asociety.se
Phone: 767653684
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